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Customer Service Seminars, Customer Service Consultants in California - Greenpeg.com

Key Questions:

What can you personally do to advance your career and your effectiveness?

How can you help your organization (IT, HR, Call Center/Help Desk, Operations...) serve your internal customers better?

What  "best practices" are really effective?

Everyone serves customers whether they are internal or external. Our customer service courses will teach you skills that will improve your effectiveness including teamwork, communication, creativity, leadership and a bag of tips and tricks.

On-site

We can bring on-site training and consulting directly to your organization, delivered at your facility and on your schedule.  Contact us at info@greenpeg.com.

Customized or Ready-to-Go Content

We can deliver ready-to-go workshops or customize them specifically to your needs for razor-sharp relevance.

Certification

Attend a workshop and pass the exam and you will be awarded the Certified Customer Service Professional or Certified Customer Service Manager. Or, attend both workshops and receive both certifications.

Questions? Contact us at info@greenpeg.com or call (650) 245-0181.

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Let Green Peg guide you to five-star service. Here’s a sample of our Super Service Principles:

• Break the rules
• Check your attitude
• Really know your customer
• Do things faster
• Use metrics
• Anticipate customer needs
• Adapt to the situation
• Rescue botched service
• Simple things matter

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
 B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments."
 M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving

Register for one of our engaging workshops now!