What We Do
Green Peg helps you elevate customer service to the highest level. We provide training and consulting services. Our interactive training workshops focus on improving bottom line results by leveraging 20 years of management consulting, training, and senior management experience. Regardless of how you define your customers, let us show you how to make every customer contact a lasting positive impression.
Upcoming 2008 Workshops!
| Date | Course | Location | Price | |
|---|---|---|---|---|
| Aug 20-21, 2008 | Certified Customer Service Professional | Palo Alto, CA | $1995 | Register |
| Sep 18-19, 2008 | Certified Customer Service Manager | Palo Alto, CA | $1995 | Register |
| Oct 15-16, 2008 | Certified Customer Service Professional | Palo Alto, CA | $1995 | Register |
Questions? Contact us at training@greenpeg.com or call toll free (877) 313-7325.
Certified Customer Service Professional
The Workshop for Everyone
Customer Service Professional will energize you to provide outstanding customer service. This course covers all the basics and will take you to the next level by showing you how to apply our Super Service Principles. Our program will help you keep your customers coming back, create up-selling opportunities and generate word of mouth referrals. The principles taught in this course are valid in all industries and work for both internal and external customers. Students that successfully complete the workshop will receive the Customer Service Professional certification.
When: August 20 & 21, 2008
Where: Four Seasons Hotel in Palo Alto, California
Register by July 21: $1795
Regular Price: $1995
Certified Customer Service Manager
The Workshop for Managers
This course will give customer service managers the strategic, operational and leadership skills necessary to run an effective organization.The strategic portion focuses on illustrating the value of the support center in the organization and rigorously measuring the performance. Techniques covered include use of Key Performance Indicators (KPI) and Return on Investment (ROI) concepts to ensure success. The operational portion covers best practices used in the support industry. The leadership training includes hiring, certifying and motivating your staff so that you are confident that you have the right people in the right positions working on the right thing.
When: September 18 & 19, 2008
Where: Four Seasons Hotel in Palo Alto, California
Register by Sept 5: $1795
Regular Price: $1995
