What We Do

What can you personally do to advance your career and your effectiveness?

How can you help your organization (IT, HR, Operations...) serve your internal customers better?

How can you keep your paying customers loyal?

Everyone serves customers whether they are internal or external. Our customer service courses will teach you several skills that will improve your effectiveness including teamwork, communication, creativity, situation analysis and a bag of tips and tricks.

Got CEUs?

Our Certified Customer Service Professional workshop has just been approved by San Jose State University, International & Extended Studies for 1.5 CEUs .

Want a new certification?

Attend a workshop and pass the exam and you will be awarded the Certified Customer Service Professional or Certified Customer Service Manager.

Whether you want to improve yourself, get a new certification, earn Continuing Education Units or just get away for 2 days and reboot your brain, this course is for you!

Upcoming 2009 Workshops!

Date	Course	Location	Price
Mar 24-25, 2009	Certified Customer Service Professional	Larkspur Landing Pleasanton Hotel	$1495	REGISTER HERE
Apr 21-22, 2009	Certified Customer Service Professional	Larkspur Landing Pleasanton Hotel	$1495	REGISTER HERE
May 19-20, 2009	Certified Customer Service Manager	Larkspur Landing Pleasanton Hotel	$1495	REGISTER HERE
Jun 23-24, 2009	Certified Customer Service Professional	Larkspur Landing Pleasanton Hotel	$1495	REGISTER HERE

Questions? Contact us at info@greenpeg.com or call toll free (877) 313-7325.

Right Column

Our IT Service Desk has met or achieved all of our top line goals. Because of clear and rigorous training Green Peg provided, we are enjoying >90% customer satisfaction and are meeting our productivity and cost goals.

- Biotechnology Company

Left Column

Let Green Peg guide you to five-star service. Here’s a sample of our Super Service Principles:

• Break the rules
• Check your attitude
• Really know your customer
• Do things faster
• Anticipate customer needs
• Adapt to the situation
• Rescue botched service
• Simple things matter

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments."
M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
S.D. - Shipping/Receiving

statPanel

Home

footPanel

Designed and hosted by NEIS Co.

info@greenpeg.com · 877.313.7325