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Customer Service Training, Management Consulting

Key Questions:

What can you personally do to advance your career and your effectiveness?

How can you help your organization (IT, HR, Call Center/Help Desk, Operations...) serve your internal customers better?

What  "best practices" are really effective?

Everyone serves customers whether they are internal or external. Our customer service courses will teach you skills that will improve your effectiveness including teamwork, communication, creativity, leadership and a bag of tips and tricks.

On-site

We can bring on-site training and consulting directly to your organization, delivered at your facility and on your schedule.  Contact us at info@greenpeg.com.

Customer Service Professional (pdf)	Customer Service Manager (pdf)

Customized or Ready-to-Go Content

We can deliver ready-to-go workshops or customize them specifically to your needs for razor-sharp relevance.

Certification

Attend a workshop and pass the exam and you will be awarded the Certified Customer Service Professional or Certified Customer Service Manager. Or, attend both workshops and receive both certifications.

Questions? Contact us at info@greenpeg.com or call (650) 245-0181.

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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Break the rules
- Make it fun
- Develop the culture
- Know your customers
- Faster!
- Embrace metrics
- Anticipate needs
- Adapt to the situation
- Rescue botched service
- Simple things matter

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving