Middle Column

Customer Service Seminars, Customer Service Consultants in California - Greenpeg.com

What can you personally do to advance your career and your effectiveness?

How can you help your organization (IT, HR, Call Center/Help Desk, Operations...) serve your internal customers better?

What  "best practices" are really effective?

How can you keep your paying customers loyal?

Everyone serves customers whether they are internal or external. Our customer service courses will teach you several skills that will improve your effectiveness including teamwork, communication skills, creativity, leadership skills and a bag of tips and tricks.

Can't travel? We do on-site training!

We can bring on-site training directly to your organization, delivered at your facility and on your schedule.  Contact us at info@greenpeg.com.

Need CEUs?

Both our Certified Customer Service Professional and Certified Customer Service Manager workshops have each been approved by San Jose State University, International & Extended Studies for 1.5 CEUs (Continuing Education Units) each.  

Want a new certification?

Whether you want to improve yourself, get a new certification, earn Continuing Education Units or just get away for 2 days and reboot your brain, these courses are for you! Click on the course below for more details. Call us if you have questions!

 

Upcoming 2009 Workshops!

Date	Course	Location	Price
Nov 17-18, 2009	Certified Customer Service Professional	Larkspur Landing Pleasanton Hotel	$1495	REGISTER HERE
Nov 19-20, 2009	Certified Customer Service Manager	Larkspur Landing Pleasanton Hotel	$1495	REGISTER HERE

 

Questions? Contact us at info@greenpeg.com or call (650) 245-0181.

Right Column

 

Let Green Peg guide you to five-star service. Here’s a sample of our Super Service Principles:

• Break the rules
• Check your attitude
• Really know your customer
• Do things faster
• Use metrics
• Anticipate customer needs
• Adapt to the situation
• Rescue botched service
• Simple things matter

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
 B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments."
 M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving

Register for one of our engaging workshops now!