Community Manager

Greenpeg is seeking a qualified and tech-savvy Community Manager to build, nurture, and manage our community across digital and offline channels. The successful candidate will act as the face and voice of the brand, fostering engagement, loyalty, and a strong sense of belonging among customers, fans, followers, and users.

Key Responsibilities

• Create engaging content: Develop relevant, platform-friendly content consistently, based on the editorial calendar and brand objectives.
• Manage and engage the community: Interact with community members, respond to comments, moderate conversations, and encourage meaningful discussions across platforms.
• Monitor performance and report insights: Track content and community performance, analyse engagement metrics, and produce regular engagement reports.
• Social listening and feedback: Monitor trends, conversations, and community sentiment, while gathering and communicating valuable feedback to relevant teams.
• Manage events and brand experiences: Organise and host monthly brand events, client engagements, seminars, and online/offline experiences.

Job Requirements

Educational Qualification

• Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.

Experience

• Proven experience managing social media for a brand.
• Experience building or launching community initiatives, such as forums, ambassador programmes, events, or newsletters.
• Experience developing and executing an editorial/content calendar.
• Demonstrated experience growing audience engagement and community participation.
• Experience creating and executing social media campaigns and brand activations.

Technical Skills

• Ability to identify, track, and interpret community and engagement metrics.
• Ability to analyse website traffic and online customer engagement data.
• Strong working knowledge of social media and online marketing channels.
• Proficiency across Instagram, X/Twitter, LinkedIn, Medium, and Behance.
• Ability to use data and insights to improve content, engagement, and community growth.

Behavioural Competencies

• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills with a people-first approach.
• Ability to moderate conversations professionally, both online and offline.
• Strong organisation, attention to detail, and multitasking abilities.
• Creative, proactive, and adaptable approach to content and community building.

Platforms

Instagram | X/Twitter | LinkedIn | Medium | Behance | Newsletter

Benefits

• Competitive compensation
• Open vacation policy
• Creative freedom