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Susan White

Susan WhiteSusan Tinder White has over thirty years of experience solving human resources issues in large, complex global organizations.   As a Senior HR Leader, she has served on multiple business executive management teams and developed people solutions to address business needs.  Susan has expertise in recruiting, organization development, diversity, employee affinity groups, talent assessment, succession planning and performance management.   Her experience includes driving change in over 1,300 locations & over 13,000 associates.

Before retiring from JP Morgan Chase in early 2014, Susan was a Senior Vice President & Human Resources Executive.   Susan was instrumental in building customer and employee focused teams.  She built a national recruiting team of 100 professionals who hired 19,000 retail employees in one year.  She helped change an HR delivery model supporting 100,000 managers & employees and then ran a 50 person HR virtual Consulting Contact Center.  She served on a core team that launched the 100,000 Jobs Mission; a coalition of an initial 11 companies committed to hiring 100,000 Veterans by 2020.   The coalition has grown to more than 120 companies and over 93,000 Veterans have been hired to date.  Susan increased an employee disability business resources group membership from 700 to over 4,500 members and expanded into 4 more countries in the three years Susan was Co-Chair.

Susan is a Senior Professional in Human Resources, holds a B.S. in Business from Indiana University and has completed numerous post-graduate courses.   She has taught at the University of Indianapolis as an adjunct faculty member and she has been certified to train by several training & development firms.  Susan has won the JPMC Access Ability Advocate Award and currently serves on the Indiana Business Leadership Network and the United Way Human Service Professional Renewal Team.


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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving