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Ken Ball

 
Ken BallKen Ball is the author of Surviving the Baby Boomer Exodus - Capturing Knowledge for Gen X and Y Employees.

Ken has been closely following aging in the workplace with curiosity for several years. He has more than 30 years of experience in corporate sales and marketing, including years in the publishing business, working for IDG Books, publishers of the ...For Dummies computer and general reference books.

Recently (June 2014), Ken collaborated with SHRM (Society for Human Resource Management) regarding a three-year national project to understand and solve the issues of an aging workforce through research and analysis of HR policies and practices and to educate business leaders and HR professionals about older workers and implications for workplaces. The project is funded by the Alfred P. Sloan Foundation.
The mission of the three-year project is to understand and solve the issues of an aging workforce through research and analysis of HR policies and practices and to educate business leaders and HR professionals about older workers and implications for workplaces. The initiative is funded by a grant from the Alfred P. Sloan Foundation. - See more at: http://www.shrm.org/about/pressroom/PressReleases/Pages/AgingWorkforceProjectLaunch.aspx#sthash.1OCAKVf2.dpuf
The mission of the three-year project is to understand and solve the issues of an aging workforce through research and analysis of HR policies and practices and to educate business leaders and HR professionals about older workers and implications for workplaces. The initiative is funded by a grant from the Alfred P. Sloan Foundation. - See more at: http://www.shrm.org/about/pressroom/PressReleases/Pages/AgingWorkforceProjectLaunch.aspx#sthash.8X5ZYWjZ.dpuf
The mission of the three-year project is to understand and solve the issues of an aging workforce through research and analysis of HR policies and practices and to educate business leaders and HR professionals about older workers and implications for workplaces. The initiative is funded by a grant from the Alfred P. Sloan Foundation. - See more at: http://www.shrm.org/about/pressroom/PressReleases/Pages/AgingWorkforceProjectLaunch.aspx#sthash.8X5ZYWjZ.dpuf

Ken has a B.S. in Marketing-Speech Communications from Bradley University.


Email: ken@greenpeg.com               Website: ballcomm.com


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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director


"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving