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Katy Fraser


Katy FraserKaty Fraser has over 30 years experience developing and implementing successful strategies for all types of businesses.  From Fortune 100 companies to start-ups, across a multiple industries and sectors, Katy has had the privilege and honor to help her clients achieve their goals.  Her expertise includes business process improvement, strategic planning, profit and loss management, marketing, client relationship management, contract negotiation and supply chain management.

Her corporate career includes 16 years of senior management at GE Company in a variety of businesses. Here she led teams, managed client relationships and successfully developed new products and business lines resulting in increased customer satisfaction, market share and profitability. While at GE she was a multiple recipient of GE Capital’s highest employee award – The Pinnacle Club.

In 1998 Katy started a consulting business specializing in strategic planning and business process improvement. As a consultant, Katy enjoys taking an active role in project implementation to ensure strategies recommended are successfully and fully integrated into business processes.  Her client list includes GE Capital, US Bank, TAL International, Wells Fargo, Lawrence Livermore National Laboratory, Defense Logistics Agency, US Air Force, Army and Navy and many other small businesses, start-up companies and non-profit organizations.

Katy holds a Bachelor of Science degree in Business Administration from the University of Arizona and a Masters in Business Administration from the University of San Diego. Her hobbies and interests include swimming, nutrition, travel and learning new cultures.

Email: katyfraser@aol.com

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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director


"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving