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Jim Schmidt

Jim SchmidtJim Schmidt is the Principal at Green Peg based in Dublin, California. Jim was the founder or co-founder of three successful corporations. His previous careers included the U.S. Navy, electronics, software engineering, technical training, and flight instructing.

His current responsibility at Green Peg includes management consulting, instructional design and instructor-led or web-based training. Jim is an expert at helping organizations improve their internal and external customer service as well as their overall effectiveness.

Jim has a B.A. Degree from San Jose State University in Mathematics with a Computer Science Concentration.

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To: Managers & Directors

We can design a consulting and training program for your group that will produce measurable improvements. Let's talk.

Great Principles:

- Challenge the "Rules"
- Make it Fun
- Develop the Culture
- Know your Customers
- Revisit Core Values
- Embrace Metrics
- Anticipate Needs
- Adapt to the Situation
- Service Recovery
- Attitude Creates Reality

"I liked sharing real-life stories. This course brought concepts down to a level we can apply at work."
B.L. - IT Director

"I liked the real-life examples. I would like to see this course offered to entire departments.
"M.W. - Desktop Support

"Using examples from our own jobs helped us transition from simply having the tools, to applying them in our everyday lives. It was fun and informative. I would definitely recommend this workshop to other customer service professionals."
 S.D. - Shipping/Receiving